Job Description
Are you looking for an entry level job? Do you have experience? Either way PSI can help! Openings for all shifts!
Customer Service Reps needed to assist our team with our ERP transition from MSS to SAPS4. This will be a 6 month assignment located in Huntsville, AL. The primary responsibilities will be manual order entry tasks in SAPS4.
How To Apply:
· Apply Monday – Friday from 8am – 11am OR 1pm – 4pm at 1402 6th Ave SE Decatur, AL
· Apply online at www.psi.jobs by selecting “Register With Us”
· Call or text us anytime at 256-445-5970 reference order #62741
Hours:
· Monday-Friday 7:00am - 4:00pm
Compensation for General Labor:
· $23-$25/hour BOE
Responsibilities:
· Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers’ concerns;
· Use creativity to design or explore the desired product requested if outside of the norm;
· Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
· Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
· Partner with sales, marketing and operations teams to ensure meeting and exceeding customers’ service expectations;
· Support sales and business development initiatives when new options are available or where it would appropriately support the customer’s needs;
· Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
· Communicates with all individuals whose involvement impacts customer communications;
· Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
· Updates customer records;
· Prepares and sends quotes and provides written proposals to customers and potential customers;
· Interfaces with Territory Managers and VP of Sales;
· Other duties as assigned;
· Assimilates customer credit information and provide to the Assistant Controller;
· Track shipment status of customer orders.
Required experience:
· Prior CSR experience needed
· SAP or SAP S4 experience preferred
PSI Benefits & Perks Include:
· Weekly pay – every Friday! Pay Card & Direct Deposit
· Health Benefits at Low Group Rates offered 1st day of hire
· Free Telemedicine with select plans
· Life insurance
· Vacation and Holiday Pay
· Referral Bonuses
PSI is an Equal Opportunity Employer